Only Pre-Sale Questions, No support and Technical Questions here
What does support include?
This support policy details the level of customer support you can expect to receive from us, including full details of how we provide customer support, what our support service covers, and what is not covered by our support service. If you have any questions regarding the content of our policy, please contact our support team. We reserve the right to amend this support policy at any time without any prior notice at the discretion of ThemeMetro.com. Any changes will be published here on our website.
We provide customer support only from the support ticket on our website. We do not provide customer support via any other channels, including but not limited to telephone, email and social media.
To request support from our customer support team, please create a support ticket to contact us. Before contacting us, please make sure that you have thoroughly read and understood this policy, with particular regard to what our support service does and does not cover.
Access to support services and updates
All of our products include 1st year of customer support and updates. At the end of the year you will have the opportunity to purchase an additional year of support and updates. If you choose not to purchase an additional year of support and updates, you will still be able to continue using the current version of your theme, however you will no longer be eligible to receive customer support or product updates.
What our support service covers
We only provide support for products purchased via our website at https://ThemeMetro.com, Our support team can provide assistance with the installation, configuration and use of our products.
Support doesn't cover
- Customization services
- Content Integrations
- 3rd party products or services
- general WHMCS support (please visit the WHMCS website for general WHMCS support)
- Upgrade/Update Services.
(It can be done easily by reading change logs which we provide with all updates)
- WHMCS Installation/configurations OR Upgrade/Updates
Customizing our products
All of our code is fully open, unencrypted and editable, meaning that should for any reason our products provided as are do not suit your exact requirements, you are free to customize the code as necessary. Whilst you are perfectly welcome to do this, please note that our support team is unable to provide support or assistance with this process. We are only able to provide assistance with the installation, configuration and use of our products as provided in accordance live demo.
We aim to fix any bugs or errors in our products as soon as they are brought to our attention. If you find a bug or error in any of products, please contact us to report the issue, we will try our best to fix the issue as soon as possible.
We release regular updates to our themes as and when required, either to ensure compatibility with the latest version of WHMCS or to introduce updates, bug fixes or new features.
New feature requests
We love to hear ideas from our customers on how we can improve our products to better suit their needs. Please contact us with any suggestions for improvements or new features.
Most of addons/modules which are supported with WHMCS Six template should be working fine with our templates. Since the numbers of addons/modules are very huge by 3rd party vendors, we are unable to test each and every one. If you see any issue please feel free to open support ticket, we'll try our best but we do not guarantee because sometime we required attention/help from 3rd Party vendors.